Host Cancellation Policy: When you book an accommodation on Ishuttlebnb, the host specifies the cancellation policy for that listing. Common cancellation policies include Flexible, Moderate, and Strict. These policies determine the amount of refund you can receive if you decide to cancel your reservation.
Extenuating Circumstances: Ishuttlebnb's Extenuating Circumstances Policy may provide refunds or travel credits in cases where unexpected events, such as severe weather, illness, or government actions, prevent guests from traveling or hosts from accommodating guests. This policy is meant to address situations beyond your control.
Guest Refund Policy: This policy outlines the circumstances in which you may be eligible for a refund if you're dissatisfied with the condition of the property or the accuracy of the listing description. It covers issues such as cleanliness, safety, and essential amenities.
Cancellation and Refund Process: If you need to cancel your reservation, you can initiate the cancellation through your Ishuttlebnb account. The refund amount will depend on the host's cancellation policy and the timing of your cancellation.
Dispute Resolution: If you encounter issues with your reservation, such as misrepresented amenities or cleanliness concerns, you can raise a dispute with Ishuttlebnb's customer support. They will review the situation and work towards a resolution.
Booking Modifications: If your travel plans change and you need to modify your reservation, you can do so through your Ishuttlebnb account. Changes may affect the total cost of your stay and any potential refunds.